Hospital or diagnostic centre

Worth knowing first

Applying

You run a hospital or a diagnostic centre and want to join ScanSureX.

1. 1
   Have four things ready

   Organization name, city, official email and phone, and the modalities you run — CT, MRI, X-ray, ultrasound, mammography, PET-CT, DEXA, fluoroscopy. Nothing has to be uploaded yet.

2. 2
   Say which you are

   Hospital or diagnostic centre. The two are onboarded the same way but sign in at different portal addresses, so the choice matters.

3. 3
   Choose your sign-in email and password

   The official email becomes your portal username and the password you set here is the one you will sign in with — once, and only once, the application is accepted.

4. 4
   Submit the application

   You get a reference code in the form SSX-XXXXXXXX and an acknowledgement email. Keep the code; it is how you ask about your own application later.

5. 5
   Wait for a person

   A ScanSureX administrator reads every application. There is no automatic acceptance and nothing is provisioned while it waits.

6. 6
   Check where it stands

   Come back to the form's status check and give both the reference code and the email you applied with. Either one alone will not answer — that is deliberate, so applications cannot be enumerated.

7. 7
   Accepted — sign in

   Acceptance opens your portal and the status check hands you the right sign-in address for your organization type. Onboarding starts there.

Onboarding your centre

Your application was accepted and you are working through the checklist in your own portal.

1. 1
   Tenant created

   Acceptance provisions your tenant — the account your branches, equipment, staff and pricing hang off. This is the first stage the platform records.

2. 2
   Upload compliance documents

   Clinical establishment licence, radiology certification and GST registration. This is the paperwork that was explicitly not required to apply.

3. 3
   Configure at least one branch

   The stage will not advance without one active branch. A centre with no branch has no place to send a patient.

4. 4
   Configure integration

   One default integration mode that is enabled, approved and validated — all three. How studies and reports move between your systems and ScanSureX.

5. 5
   Declare your modalities

   At least one active, verified piece of equipment. Verified, not merely listed — an unverified machine does not count towards the gate.

6. 6
   Map your tests

   Mapping starts once there is something to map: an approved product or a local test mapping. Your test names are matched to the platform's catalogue so a booking means the same thing on both sides.

7. 7
   Build the rate card

   At least one active rate-card line. B2B, B2C or both, depending on the channels you have enabled.

8. 8
   Get the rate card validated

   The hard gate: for every channel you enabled, every active line must be approved AND published. One unpublished line holds the whole centre back.

9. 9
   Submit for approval

   With the rate card validated, the tenant goes to ScanSureX for final approval.

10. 10
    Approved, then published

    Approval is the decision; publishing is what makes your centre visible and bookable to patients. They are two separate steps and only the second one goes live.

Good to know

• Registered and accepted are not the same thing — submitting the form creates no tenant, no portal account and no charge.
• One pending application per email address. A second one is refused and told the reference code of the first.
• The status check needs the reference code AND the email it was filed with; a mismatch looks identical to no application at all.
• Compliance documents — clinical establishment licence, radiology certification, GST registration — are uploaded in your portal after acceptance, not with the form.
• Hospitals and diagnostic centres sign in at different addresses; the status check gives you the right one when you are accepted.
• Go-live is blocked until every active rate-card line on each enabled channel is both approved and published.

How money moves

Questions

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